At The Blossom Hound, we take great pride in creating and delivering beautiful, fresh floral arrangements. Due to the perishable nature of our products, we do not offer returns or refunds once flowers have been delivered or collected.

Damaged or Faulty Flowers

If your flowers arrive damaged or not in the condition expected, please contact us within 12 hours of delivery. We may request photos of the issue to help us understand what went wrong. In these rare cases, we will either replace the item or issue a refund at our discretion.

Damaged or Faulty Gifts

Gift items that arrive damaged or faulty must be reported to us within 24 hours of receipt. We may request photographs and details of the issue. Where appropriate, we will arrange a replacement or refund. This reporting period does not affect your statutory rights.

Important Notes

Flowers are a natural product and may vary slightly in colour, size, or variety depending on seasonal availability. Once flowers leave our care, we cannot be responsible for how they are stored or maintained. If you have any concerns about your order, please contact us directly and we will do our best to resolve the issue fairly and promptly.